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Ratings & Reviews
Your Review
Resident Reviews
|Recommended: YesGreat — Love living here so far, friendly staff and neighbors.
response from property -Thank you for choosing Ivy at West Hills, Kelsie!!
|Recommended: YesGreat Place — Great place to live
Thank you for choosing Ivy at West Hills, Eric!!
|Recommended: YesJazzmine Is Amazing — I felt informed an supported through the entire application and approval process. Jazzmine is a pleasure to work with, and she answers any questions you may have. The property is understanding and flexible to your needs. Highly recommend
Thank you so much! It was a pleasure working with you throughout the process. I'm really glad you felt supported and that we could be flexible to your needs. That means a lot. I appreciate the recommendation!
|Recommended: NoStill Have Not Fixed The Items I Called Maintenance For — My shower and tub do not work and I have zero hit water. I called and set up maintenance order and nothing has been done
Thank you for taking the time to share your feedback. We truly value all of our residents’ experiences, and we want to address your concerns.
Upon reviewing the situation, we found that the review was posted two hours before the maintenance request was formally reported to our team. It’s possible that this issue was initially raised with the previous management prior to March 11, 2025, which may have contributed to the delay in resolution. However, we want to assure you that our team took immediate action once the request was received. The hot water heater was repaired within 4 hours of receiving the request, and parts were ordered the same day to resolve the issue with the tub diverter.
We understand how important it is for our residents to have working utilities, and your comfort is a top priority for us. We take all maintenance concerns seriously and aim to provide timely, efficient service. We hope that moving forward, your experience with our team will reflect our commitment to providing an excellent living environment.
Thank you for your patience, and please feel free to reach out to us with any further questions or concerns.
IVY at West Hills Management Team
|Recommended: YesMaintenance — The request for maintenance needs to be responded to faster.
Thank you for taking the time to share your feedback. We truly appreciate your input and understand the importance of timely maintenance responses.
We’d like to note that IVY at West Hills underwent a management change effective March 11, 2025, and we are fully committed to providing prompt and effective maintenance service. Your concerns are important to us, and we are actively working to improve response times to better serve our residents.
If you have any specific maintenance requests that need attention, please don’t hesitate to reach out. We’re here to help!
|Recommended: YesResident In Apt 9 Bldg 101 — As with any apt complex there are always updates and upgrades that are needed. Living in one of the older bldgs on the site this is evident. It's the small details that make the most difference in daily living, the responsiveness and care shown to the residents lets them know they are being heard. Thank you for all you do.
Thank you for your kind words! As new management, we truly appreciate your feedback and are committed to making positive improvements. We understand that older buildings come with unique challenges, and we’re focused on the details that enhance daily living.
Your recognition of our responsiveness means a lot, and we’re grateful to have residents like you. Please don’t hesitate to reach out if there’s anything we can do to make your experience even better!
Ivy at West Hills Management